Frequently Asked Questions (FAQ)
Here is a list of frequently asked questions,
along with their corresponding answers.
Vehicle Shipping
Q. Can I ship goods inside of my car or
other vehicle?
A. No, when you ship a vehicle to or from Hawaii,
the vehicle must be empty of all goods and personal effects. You
may leave the spare tire and tire jack inside the vehicle.
Q. How much gas should be in my vehicle
when I ship it?
A. When you ship a vehicle to or from Hawaii,
make sure it has no more than 1/4 tank of gas when it arrives at the
origin port.
Q. Do my goods get shipped at the same
time as my vehicle?
A. Sometimes, but not always. Your goods are
shipped separately from your vehicle. Sometimes your goods and
vehicle can be on the same ship, but sometimes due to space
availability, your vehicle will go on a different sailing than your
goods. This means your vehicle may be ready to be picked up at
destination before or after your goods have arrived.
General Shipping Questions
Q. How long does it take to ship my goods
between Hawaii and the mainland?
A. The time it takes to ship goods between Hawaii
and the mainland can vary based on many factors such as time of
year, backlog at ports, location that the shipment begins / ends
(remote areas take longer), geographic region of your shipment on
the mainland (west coast, east coast, mid states), weather,
inspections, and many other unforeseeable events which may occur.
Generally, transit times between Hawaii and the mainland range from
20 to 40 business days.
Q. What types of shipping options do you
offer?
A. We offer many types of shipping options to
meet the unique needs and budgets of all. We ship door to
door, door to port, port to door, and port to port.
Q. How can I receive an estimate?
A. Receiving an estimate from us is very easy,
automatic, and instantaneous! Simply click here and then select the
"Estimate / Reserve Move" button. Answer the questions about
your shipment and you will receive an immediate Hawaiian shipping
estimate in real-time.
Q. Do you sell packing materials and
supplies?
A. Absolutely! On the day of your move, the
foreman will offer many types of packing materials and supplies for
your purchase. If you would like to begin packing your items
before the move day, we also also packing materials for sale.
Click for Moving Boxes and Packing Supplies.
Q. How can I determine the size of my
shipment?
A. One factor in determining the price you will
pay to ship your goods to or from Hawaii will be based on the size,
in cubic feet, of your shipment. The easiest way to determine
the size of your shipment is to use our free, automatic
cubic
feet calculator. Enter the quantity of each item you are
shipping into the calculator and it will determine the cubic feet of
your shipment automatically. Alternatively, you can get an
idea of the size of your shipment by multiplying the length x the
width x the height. We measure based on the bulkiest points.
Q. How do I save 5% off the cost of my
transportation charges?
A. Simply book your move online. Our system
allow you to receive an immediate, free estimate for your move.
Once you receive your estimate, you can select your moving date and
book your move by placing a deposit on a credit card. Booking
your move online will qualify you to receive a 5% savings off your
transportation charges. Some exceptions apply (5% does not
apply to minimum jobs equaling 100 cubic feet or less and the total
savings cannot exceed $100.00). This offer is subject to
change at any time and without prior notification.
Q. Can I change my moving/shipping date
after I make a reservation?
A. Absolutely. If you need to change your
moving/shipping date after you booked your move with us, simply
email us at
info@westpointrelocation.com with your name, job/reference
number, and your new moving date. You may also call us to
change your moving/shipping date toll-free at (888) 303-1213.
Q. How do I cancel a move after I made
a reservation?
A. Cancelling a move is easy. Simply fill
out the
cancellation request form or call toll-free (888) 303-1213.
Please note your cancellation will not be finalized until you
receive confirmation from us. There will be no cancellation
fee unless you cancel within 7 days of your move. Click
here for
more details.
Q. When must I accept delivery of my
goods?
A. We will notify you in advance when you
shipment will be ready for delivery. You will have a three (3)
day grace period from the time your shipment is ready for delivery
in which to accept your goods. If you do not accept delivery
of your goods within this three (3) day window, detention fees will
apply and will be calculated based on the following formula: $20 per
100 cubic feet per day.
Shippings to Hawaii
Moving to Hawaii |
