Terms and Conditions

Moving to Hawaii, Shipping to Hawaii
Moving from Hawaii, Shipping from Hawaii

Please read and be aware of these Terms and Conditions.  Your request for our services constitutes your acceptance of the following:

General Information

West Point Relocation is a broker and a freignt forwarder. The broker license number is MC 519021 and the Freight Forwarder license number is FF 5862.   We have negotiated rates around the country with various companies to offer you the best rates available.

For FCL shipments, we may, in our sole discretion, send either a container or a truck to your residence.  If we send a truck, we will be responsible for transfering your shipment from the truck to a container.  You will not be charged for the transfer.

For shipments going to the Door in Hawaii, we will get your LCL or FCL as close to the destination as possible.  Please note that containers arrive via a semi-truck.  These vehicles are not able to travel on extremely curvy or steep hills.  We will get your shipment as close as possible without jeopardizing the safety of people or equipment.  You should notify us ahead of time if you anticipate any problems.  In some circumstances, we can arrange for a shuttle truck for an additional fee.  We will not unload the items into your house.  For LCL shipments, we will get the items to your curbside, if possible.  For FCL shipments, we will get the container as close as we can.

Your reservation is based on the type of move specified in your estimate. Unless specifically stated in your estimate, your move is for a group container (Less than Container Load). Once you reserve your move based on a group container, you will have up to 7 business days prior to your move date to add and/or remove items from your inventory list. We will then be able to adjust your rate accordingly. For scheduling and dispatching purposes, you will be unable to switch from a group container to a full container and vice versa within 7 business days of the date of your move.

West Point Relocation, Inc. does NOT haul away debris at destination unless specifically noted and agreed to on the estimate and other moving documents.

The United States Department of Transportation has published two important handouts discussing moves. They are Ready to Move and Rights and Responsibilities.

Your Move / Shipment Must be Confirmed

Your move is subject to confirmation prior to 7 days before the day of the move.  If we cannot reach you during this period, your move may be delayed.

Rates

Our rates are subject to change without notice.  Making a reservation by placing a deposit on a credit card will lock-in your rate for up to 6 months.  We are not responsible for typographical errors in our rates.

Cancellation

If you cancel more than 7 business days prior to the original scheduled move date by calling us at (877) 659-2766, you will receive a full refund of any deposit paid.

If you cancel less than 7 business days prior to the original scheduled move date, you will be charged our costs up to that point in preparing for your shipment.  This may include, but is not limited to, container trucking charges and ocean transportation cancellation charges.  You will also be charged a $250 cancellation fee.

In order to cancel, you can call us or click here to submit a cancellation request. Note, your cancellation will not be final until you receive a confirmation from us.

Storage

When 1 month of free storage applies, the 1 month begins on the date of pickup. We reserve the right to store the goods at a location of our choosing, based in part on storage availability.

Delivery

Transit time varies between 25 and 45 days.  You can anticipate longer transit times during our busiest season.  Some delays are not within our control, such as port delays, mechanical or equipment breakdown, random inspections, forces of nature or acts of God, riots, strikes, embargoes, or wars.  You may call us anytime on our toll free number for an update on your shipment.

We will notify you before your shipment is ready for delivery.  If you are not ready for delivery at that time, you will have a three (3) day grace period in which to accept delivery of your shipment.  If you do not accept delivery of your shipment within three (3) days from the time we are ready to deliver your shipment, detention charges will apply and will be calculated at $20 per 100 cubic feet per day.  For example, if you are shipping 500 cubic feet and you go over your grace period time for delivery by two (2) days, you will be charged $200.00 ($20 x 5 = $100 x 2 days = $200.00.

Coverages

All shipments are covered under basic valuation policies. Additional coverage is available prior to pickup. There is no coverage for vehicles of any kind, including, but not limited to, motor vehicles, aircraft, and/or watercraft. Also, there is no coverage for special equipment of any kind.

* West Point Relocation, Inc. specializes in relocations including, but not limited to, shipping to Hawaii, moving to Hawaii, shipping from Hawaii, and moving from Hawaii.

Moving to Hawaii, Shipping to Hawaii